Apex

Support

Answers to common questions. If yours isn’t here, write to support@apex-app.ai.

Importing statements

Which banks and cards work?

Any bank or card that lets you download your transactions as a CSV file. Apex looks for a date, a description and either an amount column or separate debit and credit columns. It understands negatives written as -12.00, (12.00) or 12.00-, US and day-first dates, and card exports that list purchases as positive numbers.

How do I get a CSV file from my bank?

Sign in to your bank or card’s website, open the account’s transactions, and look for Download, Export or Statements. Choose CSV (sometimes called “spreadsheet” or “Excel”) and the dates you want. On a phone, it’s often easier to download it on a computer and open it from Files.

How do I import a file?
  • iPhone: tap + on Home, choose the account (or a new one), then Choose a CSV file.
  • iPad and Mac: open Statements in the sidebar. On the Mac you can also drag files onto the window, or choose File › Import Statement… (⌘O).
What if I import the same file twice, or months that overlap?

Apex skips transactions it already has and tells you how many it skipped. Two identical transactions on the same day in one file are both kept.

Does Apex read PDF statements or OFX files?

Not yet. For now, download a CSV from your bank.

Does Apex connect to my bank?

No. Apex never asks for your bank password: it works only from files you download yourself.

Using Apex

A transaction is in the wrong category. How do I fix it?

Open the transaction and pick the right category. Apex remembers your choice for that merchant from then on. You can also add a rule, so every description containing certain words goes to a category, and rename the merchant or add a note.

How do I add a loan, a 401(k) or a house?

Open Net worth and add an account. Enter its balance and update it whenever you like. For debts you can add the APR and due day.

Do I need Apple Intelligence?

No. Ask understands common questions on its own. With Apple Intelligence turned on, it understands more ways of asking. Either way, Apex does the arithmetic itself.

How do I lock Apex?

Turn on “Lock with Face ID” (or Touch ID) under Privacy, on the + screen on iPhone or on Statements on iPad and Mac.

How do I remove the example data?

Choose Remove example data, on the + screen on iPhone or on Statements on iPad and Mac. Accounts you added yourself stay.

Is Apex financial advice?

No. Apex shows you your own numbers. It’s informational and isn’t financial, tax or investment advice.

Your data

Does Apex sync between my iPhone, iPad and Mac?

Not yet. Each device keeps its own data, so import your statements on each device you use.

What happens if I get a new iPhone?

On iPhone and iPad, Apex leaves its data out of backups, so it doesn’t move to a new device. Import your statements again on the new one. You can export your transactions as a CSV file first to keep your own copy.

How do I delete everything?

Choose “Erase everything on this iPhone” (or iPad, or Mac) under Privacy. Deleting the app also deletes everything it stored. See the privacy policy.

Contact

Write to support@apex-app.ai. Tell us your device and its iOS or macOS version. If a file won’t import, please don’t send the statement itself: send the header row and one made-up row in the same format.